The practical details, in one place. If your question is not covered here, contact CEMAFUND.
What is CEMAFUND?
CEMAFUND is an independent online jewelry boutique. Our selection includes necklaces, rings, earrings, bracelets, and other jewelry details. Brand names identify products; we do not present ourselves as the manufacturer or as an authorized representative of those brands.
Where do you ship from, and where do you deliver?
Orders ship from the United States. Delivery is currently available within the United States only.
How much is shipping?
Shipping is $4.95 USD per order. The shipping charge and any applicable tax are shown at checkout before you pay.
When should I expect my order?
Allow 1–3 business days for processing, followed by 8–14 business days in transit. The estimated total is 9–17 business days. Business days are Monday through Friday, excluding applicable US public holidays. These are estimates, not guaranteed arrival dates. See our Shipping policy.
How do I track a shipment?
Use the tracking number in your shipment notification on our Track your order page. Tracking may not show movement until the carrier has scanned the parcel. If you cannot find the tracking number, contact us with your order number.
What if my order is delayed or missing?
Email support@cemafund.com with your order number. We will investigate and help resolve the issue. If dispatch is delayed beyond our processing window, we will provide an update and the choice of agreeing to the delay or cancelling for a full refund.
Can I change my address or cancel?
Contact us as soon as possible after ordering. We will check whether the order can still be changed or stopped. After dispatch, a return may be needed instead. We will confirm the available next step.
Can I return something if I change my mind?
Yes. Request a return within 30 calendar days after delivery. For a change-of-mind return, the item should be unworn, unused, and in its original condition, with any supplied tags, accessories, and packaging. See the complete Return & refund policy for instructions and your rights if an item has a problem.
Who pays return shipping?
You pay return postage for a change-of-mind return, and there is no restocking fee. The original shipping fee is not refunded for a change of mind unless required by law. We cover reasonable return shipping when an item is wrong, damaged, defective, or materially different from its description.
How long does a refund take?
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect the return. Your bank or payment provider may take additional time to display the credit. Contact us if you need help checking a refund.
What should I do if an item arrives damaged or incorrect?
Contact us with your order number and a description of the problem. Photographs of the item and packaging are helpful if available. We will review the issue, cover reasonable return shipping where applicable, and arrange a refund or another resolution agreed with you.
How do I choose a necklace, bracelet, or ring size?
Compare the dimensions and available options in the specific listing with a piece you already wear comfortably. Use our Jewelry size guide to plan what to measure. If a size, chain length, or measurement is unclear, contact us before placing your order.
Are all pieces made from the same metal or stone?
No. Read the description of each item for its stated metal and any stone information. Solid gold, hollow gold construction, and plated materials describe different things. A photograph or a gold-colored finish does not establish composition. If a material or stone detail you need is missing, ask us before purchasing.
Are earrings sold as a pair?
Check the individual product description and quantity options. Do not assume that a photograph showing two pieces means the listing is for a pair. If the quantity is unclear, contact us before ordering.
Can you confirm suitability for a metal sensitivity?
We do not make a store-wide hypoallergenic claim. Check the specific product material and consult a qualified professional if you have a known sensitivity. Ask us about missing material details before purchasing; we will not guess an alloy composition.
Do you offer engraving or custom options?
Only the options expressly shown and available on the product page are included in an order. Do not assume that initials, engraving, a different stone, resizing, or another alteration can be added. Contact us before ordering if the required option is not clear.
Which payment methods can I use?
The payment methods currently supported for your checkout are displayed at checkout. All store prices are in USD. Never send full card details, passwords, or verification codes by email or through the contact form.
How can I contact you or send a return?
Email support@cemafund.com or call +1 (323) 842-4739. Our contact and return address is 1124 E Doran St, Unit A, Glendale, CA 91206-3428, United States. Contact us before sending a return. This address is not offered as a walk-in shop or pickup point. The Contact page includes a map and form.